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Set cookie preferencesWestway Surgery
Telephone: 020 8743 3704 Out of hours: 111
Address: Westway Surgery, 13 Westway, Shepherds Bush, London, W12 0PT
Email address: nhsnwlccg.westwaysurgery@nhs.net
For information on how best to be seen at the Surgery, select the service or condition you require:
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Practice Nurse / A&E for severe symptoms
Advice: If you are having a severe asthma attack, please telephone 999 or 111. Otherwise for a Practice Nurse appointment, please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Change Grow Live / AA
Advice: Please visit Change Grow Live for self-referrals or visit alcoholics-anonymous.org.uk
Who do I see: GP / Back on Track
Advice: If you are experiencing anxiety symptoms for the first time, please book an appointment with a GP either online or contact reception on 020 8743 3704 to make an appointment or visit Back on Track Services if you regularly have anxiety symptoms.
Who do I see: Community Pharmacy for immediate pain relief / if pain persists, ongoing back pain Connect Community Musculoskeletal Services (MSK) – this includes physiotherapy services.
Advice: Search for your nearest community pharmacist or book an appointment with a GP either online or contact reception on 020 8743 3704 if pain persists. For access to routine treatment, such as Physiotherapy services, please contact the Connect Community MSK service on 0203 795 3426.
Who do I see: Health Care Assistant
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Health Care Assistant
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Contact Hammersmith and Fulham Council
Advice: See Hammersmith and Fulham Council .
Tel: 020 8753 6681 – Monday to Friday 9am to 5pm, except Thursday 9am to 4pm.
Who do I see: GP
Advice: Search for your nearest community pharmacist. For GP appointments, please book an appointment online or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Practice Nurse / GP or A&E for severe symptoms.
Advice: Telephone 999 or 111 if symptoms are severe. For less serious breathing issues such as COPD or chest infections. Please contact reception on 020 8743 3704 to make an appointment with a Practice Nurse.
Who do I see: Self Help / Health Visitor
Advice: Visit NHS advice pages, or search for a breastfeeding support service near you.
Who do I see: Community Pharmacist / GP
Advice: For pain relief, please search for your nearest community pharmacy. For difficulty breathing, please book a GP appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Practice Nurse or Urgent Care Centre if severe.
Advice: If severe, please search for your nearest Urgent Care Centre. If not, please contact reception on 020 8743 3704 to make an appointment with a Practice Nurse.
Who do I see: Practice Nurse
Advice: Once you are invited, please contact reception on 020 8743 3704 to make an appointment with the Practice Nurse, on a day that you are not bleeding or on your period. If you are unable to make an appointment, please email the Cervical Screening Project Team on hf.gpfed@nhs.net, who will arrange an appointment for you at a time and location convenient for you.
Who do I see: GP if it persists for more than 1 week, or other chest issues (asthma)
Advice: Please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. Routine appointments within 2-4 weeks.
Who do I see: GP or A&E for severe symptoms
Advice: Telephone 999 or 111 if symptoms are severe. If not severe and has lasted for more than a few days, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Practice Nurse
Advice: Baby Clinic is run by our Practice Nurses, appointments needed for immunisations, please contact reception on 020 8743 3704 to make an appointment. Find out more at NHS Choices.
Who do I see: Practice Nurse / Family Planning Clinic / 10 Hammersmith Broadway Genitourinary (GUM) Clinic
Advice: For a Practice Nurse, please contact reception on 020 8743 3704 to make an appointment. Alternatively, to search for your nearest Family Planning Clinic, please visit Central and North West London to make an appointment online or see 10 Hammersmith Broadway, to access walk in services or please call the appointments line on 020 3315 6699, option 1 to book an appointment.
Who do I see: Community Pharmacy
Advice: Search for your nearest community pharmacist. Antibiotics are NOT needed for the common colds, as colds are caused by a virus. Find out more at NHS Choices.
Who do I see: Community Pharmacy / GP if persists more than 1 week.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Family Planning Clinic / 10 Hammersmith Broadway Genitourinary (GUM) Clinic / GP / Practice Nurse.
Advice: For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. For a Practice Nurse, please contact reception on 020 8743 3704 to book an appointment. Alternatively, to search for your nearest Family Planning Clinic, please visit Central and North West London to make an appointment online or see 10 Hammersmith Broadway to access walk in services or please call the appointments line on 020 3315 6699, option 1 to book an appointment. Contraception and family planning appointments are available at various times every day.
Who do I see: Community Pharmacy / GP if persists for more than 3 weeks.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: GP
Advice: For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Healthcare Assistant / Practice Nurse.
Advice: For a Healthcare Assistant or a Practice Nurse appointment, please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Dentist / GP for dental abscess if no emergency dentist available.
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services.
Please contact reception on 020 8743 3704 if no emergency dentist available.
Who do I see: Practice Nurse.
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Practice Nurse / Family Planning Clinic / 10 Hammersmith Broadway Genitourinary (GUM) Clinic
Advice: For a Practice Nurse, please contact reception on 020 8743 3704 to make an appointment. Alternatively, to search for your nearest Family Planning Clinic, please visit Central and North West London to make an appointment online or please see 10 Hammersmith Broadway to access walk in services available or please call the appointments line on 020 3315 6699, option 1 to book an appointment. Contraception and family planning appointments are available at various times every day.
Who do I see: GP / Back on Track
Advice: If you are experiencing depression symptoms for the first time, please book an appointment with a GP either online or contact reception on 020 8743 3704 to make an appointment or visit for Back on Track Services if you regularly have depression symptoms.
Who do I see: Healthcare Assistant / Practice Nurse (full annual) / GP (medication).
Advice: Routine annual clinic appointments reminders will be sent to all our patients with diabetes. Reception staff will direct you to the most appropriate health care professional. Please contact reception on 020 8743 3704 to make an appointment with the relevant professional.
Who do I see: Community Pharmacist / GP if persists longer than 7 days or in a career dealing with food or caring for others.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Health Care Assistant
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. Routine appointments within 2-4 weeks.
Who do I see: Health Care Assistant / Practice Nurse
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Central and North West London Club Drug Clinic, Alcoholics Anonymous (AA), Talk to Frank
Advice: Please see Central and North West London Club Drug Clinic for self-referrals or visit alcoholics-anonymous.org.uk, or talktofrank.com, Tel: 0300 1236600, for self-referral help.
Who do I see: Community Pharmacy / Nurse at Parsons Green Walk in Centre (over 18’s) / GP (under 18’s)
Advice: Search for your nearest community pharmacist. If you think you may need ear irrigation (‘syringing’) and are over 18, walk in appointments are available at the Parsons Green Walk in Centre between 8am-4pm Monday to Friday. Patients under 18 should see a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. Also please check the following information on NHS Choices.
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Practice Nurse.
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Community Pharmacy / GP if persists for more than 4 weeks or is infected.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Community Pharmacy / GP / Family Planning Clinic / 10 Hammersmith Broadway Genitourinary (GUM) Clinic.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. Alternatively, search for your nearest Family Planning Clinic to book an appointment online or please see 10 Hammersmith Broadway to access walk in services or please call the appointments line on 020 3315 6699, option 1 to book an appointment. Contraception and family planning appointments are available at various times every day.
Who do I see: Optometrist / Community Pharmacy / GP if persists for more than 7 days or vision is impaired.
Advice: Search for your nearest community pharmacist, or for your nearest opticians. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Urgent Care Centre / A&E if severe.
Advice: Please search for your nearest Urgent Care Centre. If severe, please go to Moorfields or Western Eye Hospital’s A&E departments.
Who do I see: Self certify first 7 days, then routine GP appointment.
Advice: For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. Routine appointments are usually within 2-4 weeks. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.
Who do I see: Community Pharmacy / GP if persists for more than 7 days or difficulty breathing.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Practice Nurse / GP
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: GP Surgery Receptionist
Advice: A medical examination will be booked if necessary. Completion of forms, certificates and medicals are not covered under the NHS. Payment for reports must accompany the request or appointment booking (i.e. in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection. Please note we do not sign passport forms.
Who do I see: Community Pharmacy / GP if it persists
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Self-Care / Community Pharmacy / 111 (if outside practice opening hours).
Advice: Please visit the NHS information home pages. You can also telephone 111 for any non-urgent medical issues or you can search for your nearest community pharmacist.
Who do I see: Sexual Health Clinic / 10 Hammersmith Broadway Genitourinary (GUM) Clinic.
Advice: To search for your nearest Sexual Health Clinic, to make an appointment online or please see 10 Hammersmith Broadway to access walk in services available or please call the appointments line on 020 3315 6699, option 1 to book an appointment.
Who do I see: Community Pharmacy
Advice: Search for your nearest community pharmacist. For a clinical pharmacist, please contact reception on 020 8743 3704 to make an appointment. Find out more information.
Who do I see: Community Pharmacy / GP / Urgent Care Centre if severe.
Advice: Please search for your nearest Urgent Care Centre, or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Community Pharmacy / School Nurse
Advice: Please search for your nearest community pharmacist. For a Practice Nurse, please contact reception on 020 8743 3704 to make an appointment. Find out more information at NHS Choices.
Who do I see: Community Pharmacy / GP if headaches are severe and frequent.
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. Find out more information at NHS Choices.
Who do I see: GP.
Advice: Please attend in person or post the documentation and payment. Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. Payment for reports must accompany the request or booking (i.e in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Who do I see: GP / Back on Track
Advice: If you are experiencing Hyperventilation symptoms for the first time, please book an appointment with a GP either online or contact reception on 020 8743 3704 to make an appointment or visit Back on Track Services if you regularly have hyperventilation symptoms.
Who do I see: Community Pharmacy / GP if it persists.
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. Find out more information at NHS Choices.
Routine appointments within 2-4 weeks.
Who do I see: Practice Nurse.
Advice: Please contact reception on 020 8743 3704 to make an appointment. Find out more information at NHS Choices.
Who do I see: Community Pharmacy / Podiatrist / Practice Nurse (dressing) / GP (infected).
Advice: Please search for your nearest podiatrist, or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment For a Nurse, please contact reception on 020 8743 3704 to make an appointment. Find out more information at NHS Choices.
Who do I see: Community Pharmacy / GP if severely infected
Advice: Please search for your nearest community pharmacist. For a GP, find out more information at NHS Choices.
Who do I see: Community Pharmacy / GP / Back on Track Service.
Advice: If you are experiencing insomnia symptoms for the first time, please see for your nearest community pharmacist or to see a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment or visit Back on Track Services.
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Who do I see: GP / Practice Nurse
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Community Pharmacy / Practice Nurse / GP / Family Planning Clinic / 10 Hammersmith Broadway Genitourinary (GUM) Clinic.
Advice: For emergency contraception, please find your nearest community pharmacy or for a GP please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. For a Practice Nurse, please contact reception on 020 8743 3704 to make an appointment. Alternatively, search for your nearest family planning clinic to make an appointment online or please see 10 Hammersmith Broadway to access walk in services available or call the appointments line on 020 3315 6699, option 1 to book an appointment.
Who do I see: GP
Advice: For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Community Pharmacy / Dentist / GP for Dental abscess if emergency dentist not available.
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Urgent Care Centre / 111 Service if severe / GP if several episodes
Advice: Pinch nose (do not lean head back) and apply ice pack. Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: GP / Back on Track
Advice: If you are experiencing panic attacks for the first time, please book an appointment with a GP either online or contact reception on 020 8743 3704 to make an appointment or visit Back on Track services if you regularly have panic attacks.
Who do I see: Please contact reception if you are known to the practice for two years. Otherwise, see advice below.
Advice: Passport forms are not covered by the NHS. Find out more here.
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: GP / Back on Track
Advice: If you are experiencing phobia symptoms for the first time, please book an appointment with a GP either online or contact reception on 020 8743 3704 to make an appointment or visit Back on Track Services if you regularly have phobias.
Who do I see: Practice Nurse
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Receptionist / Online
Advice: A GP appointment may be needed but please contact reception on 020 8743 3704 who will help direct your specific prescription query. Alternatively, if you would like to order or cancel your repeat prescriptions, you can do this by using our online services.
Who do I see: Community Pharmacy / GP if persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Community Pharmacy / GP if persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Practice Nurse
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Practice Nurse
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Self certify first 7 days, then routine GP appointment.
Advice: For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. Routine appointments are usually within 2-4 weeks. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. Routine appointments within 2-4 weeks.
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. Routine appointments within 2-4 weeks.
Who do I see: Health Care Assistant / Kick it Stop Smoking Service
Advice: For a Health Care Assistant appointment, please contact reception on 020 8743 3704 to make an appointment or visit Kick it Stop Smoking service for more information. Find out more from the NHS advice page.
Who do I see: Optician / Community Pharmacy / GP if it persists
Advice: If severe, please go to Moorfields or Western Eye Hospital’s A&E departments. Please search for your nearest opticians or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: GP / Sexual Health Clinics / 10 Hammersmith Broadway Genitourinary (GUM) Clinic.
Advice: For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. Alternatively, search for your nearest Sexual Health Clinic to make an appointment online or please see 10 Hammersmith Broadway to access walk in services available or call the appointments line on 020 3315 6699, option 1 to book an appointment.
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. Routine appointments within 2-4 weeks.
Who do I see: Community Pharmacy / GP if it persists over 7 days / Urgent Care Centre
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. If it is a suspected serious injury, please search for your nearest Urgent Care Centre.
Who do I see: Practice Nurse
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Community Pharmacy / GP if severely infected
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment. Find out more information at NHS Choices.
Who do I see: Community Pharmacy / Optician / GP if it persists
Advice: Please search for for your nearest opticians or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Who do I see: Practice Nurse
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist. You can also use NHS Choices page for more information.
Who do I see: Self-Help Advice / Community Pharmacy / Practice Nurse / Sexual Health Clinic / 10 Hammersmith Broadway
Advice: You can find information on the NHS Choices help page. You can also search for your nearest community pharmacist. If you are sexually active, you can see a Practice Nurse by contacting reception on 020 8743 3704 to make an appointment. Alternatively, you can visit your nearest Sexual Health Clinic, to find a clinic and make an appointment online or please see 10 Hammersmith Broadway to access walk in services available or call the appointments line on 020 3315 6699, option 1 to book an appointment.
Who do I see: Practice Nurse
Advice: Please book an appointment with the Practice Nurse at least 1 month before travelling. Contact reception on 020 8743 3704 to make an appointment.
Who do I see: GP
Advice: Please bring a urine sample into the consultation; sterile pots available at reception. Please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Community Pharmacy / Practice Nurse / Sexual Health Clinic / 10 Hammersmith Broadway
Advice: You can search for your nearest community pharmacist. If you are sexually active, you can see a Practice Nurse, please contact reception on 020 8743 3704 to make an appointment. Alternatively, you can also visit your nearest Sexual Health Clinic to find a clinic and make an appointment online or please see 10 Hammersmith Broadway to access walk in services available or call the appointments line on 020 3315 6699, option 1 to book an appointment.
Who do I see: Community Pharmacy / GP if painful or it is a recurring issue
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Who do I see: Practice Nurse
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Community Pharmacy / GP
Advice: Please search for your nearest community pharmacist. For babies and toddlers, or if it persists longer than 1 week in children and adults, please see the GP by booking an appointment online, or by contacting reception on 020 8743 3704 to make an appointment.
Who do I see: Practice Nurse
Advice: Please contact reception on 020 8743 3704 to make an appointment.
Who do I see: Community Pharmacy / GP if painful or it is a recurring issue.
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 020 8743 3704 to make an appointment.
Find out more about symptoms and conditions.
Westway Surgery,
13 Westway, Shepherds Bush, London, W12 0PT
| Monday | 08:00-18:30 |
| Tuesday | 08:00-18:30 |
| Wednesday | 08:00-18:30 |
| Thursday | 08:00-18:30 |
| Friday | 08:00-18:30 |
| Saturday | Closed |
| Sunday | Closed |
Keep in touch with the surgery.
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